Why does it say my location can’t be verified?

Created by Reut Salinger, Modified on Wed, 2 Jul at 5:13 AM by Reut Salinger

To make online wagers, we have to confirm you are within Michigan. Try these quick fixes if you are having trouble verifying your location.

- Close and re-open the FireKeepers app.
- If you are using the mobile or tablet app, check to see if you need to update your app. If on desktop, you may need to download the latest GeoComply plugin.
- Restart your device.
- Disconnect from VPNs, Zoom, Google Meet or external networks.
- Enable location services for FireKeepers in your settings.
- Disable any apps blocking location access or mock GPS apps.
- Try resetting your Wi-Fi or Data connection.

Even while you are within Michigan boundaries, there can be areas where placing bets can be prohibited. Those prohibited areas can be: casino properties, federal or tribal lands, part of intrastate highways exiting Michigan, or other locations.

If you need further assistance check the Geolocation section of the FAQ, or contact our Customer Service Team.