Here are a few reasons of the reasons why you are not able to access real game play:
- We may have not been able to verify your identity. Go to your My Account page and check the Secure Document Upload to view if we have requested any additional documentation.
- You are trying to play games through the web portal on a mobile device. Real Play is only available through our app on mobile devices.
- We may be unable to verify your location. If playing on a mobile device, make sure that location settings are turned on. If playing on PC or laptop, verify that the GeoComply plugin is downloaded and enabled.
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