Players can contact our dedicated customer support team at any for issues or help with their withdrawals via live chat or email at: support@igaming.firekeeperscasino.com.
Withdrawals may be limited to a maximum of two (2) per day dependent on the method.
We aim to process all withdrawal requests within 24 hours; however, some may require additional review and may take 3-5 business days processing. Online banking may be instantaneous depending on your bank.
For security reasons or to verify your identity, we may request you provide additional documentation to process your request.
Additional documentation may include:
-Valid (not expired) government - State issue Driver’s License or State issued Identification card.
-Selfie/Photograph.
-A copy of payment method(s) used.
-Proof of Address.
-Other documents to confirm proof of ownership.
We are not responsible for any delays in processing your withdrawal request if you do not receive or respond to our requests for information.
If we request information from you for a withdrawal request and we don’t hear back, we will make additional attempts to remind you. If we still do not receive a response your withdrawal request will be canceled and the funds returned to your account.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article